FAQs

A small selection of sessions are recorded and will be available post event for AISA members to view.

Invoicing is available until 3 weeks prior to the event. After that date, credit card becomes the only payment method accepted.

Limited day passes available on first-come, first-served basis.

Group registrations are available. Details regarding group discounts and contact information can be found on the registration page.

Business casual for conference; smart business/evening attire if you are attending the AISA Awards Dinner.

a) All sales and Event bookings are final. No exchange, credit or refund will be given except in the case of cancelled or rescheduled Events. It may be necessary for reasons beyond the control of AISA to alter the advertised content, timing and/or location of the Event or the advertised speakers. AISA reserves the right to do this at any time, in which case AISA will provide Registrants with notice of changes. We reserve the right to cancel or postpone an Event or convert it to an online virtual event at any time and for any reason in our sole discretion. If AISA cancels or reschedules an Event, our liability in the Event of cancellation or reschedule is limited to a refund or credit note of the Registration Fee and is subject to the terms and conditions set out below:

b) Travel and accommodation. You agree that we will not provide a refund for any travel, accommodation or other out-of-pocket costs associated with the cancellation of an Event.

c) Force majeure. AISA accepts no liability if an Event is cancelled or postponed for reasons beyond our reasonable control resulting from an Act of God, pandemic, governmental regulation, fire, war, terrorist activity, civil commotion or other.

d) Transfers or substitutions. If a Registrant is unable to attend the Event a substitute delegate may attend. Substitution can be arranged at any time, including on the Site. Each substitution is subject to an administration fee of AU$100 (one hundred Australian Dollars).

e) Cancellation. If you are no longer able to attend the Event and wish to cancel your registration, please email registration. Please note that your cancellation is subject to the following:

i) cancellation more than 90 days (16 July 2026) before the Event: 100% refund of the fees;

ii) cancellation between 89 days and 31 days (13 September 2026) before the Event: 50% refund of the fees;

iii) cancellation between 30 days and 15 days (29 September 2026) before the Event: 25% refund of the fees;

iv) cancellation 14 days (30 September 2026) or less before the Event: No refund issued;

v) no refunds or credit notes apply for non-attendance or change of mind to attend the Event.

f) Refund processing. AISA will process refunds in accordance with the Australian Consumer Law for major failures (‘Major Failures’) and minor failures (‘Minor Failures’). For example, a Major Failure occurs where you would not have bought the services if you had known about the defect, the services are significantly different to what was described, the services are substantially unfit for their usual purpose, or a purpose made known to you or the services are unsafe. For major failures or substantial problems with the services as defined under the Australian Consumer Law, you are entitled to a replacement or refund. If the services fail to be of acceptable quality, and the failure does not amount to a Major Failure (‘Minor Failure)’, we are entitled an opportunity to fix the minor problem if this is within a reasonable period of time. If we cannot fix the Minor Failure, you are entitled to cancel the contract with us and obtain a refund for the proportion of the services not already consumed at the time of the cancellation. AISA does not offer returns and refunds for ‘buyer’s remorse’, if you do not attend the Event, you arrive late or are refused entry or if you have changed you mind. Except as required by law, any fees paid by you are final and non-refundable. If you would like a refund of fees paid, requests must be made in writing to registration. Please note that refunds of registration fees are only available to registrants who cancel their registration 7 days or more prior to the Event date.

Click here for more information.

Visit the AISA website and complete the online membership process.

Registration fee details and inclusions are available on the registration page.

Contact the membership team at membership@aisa.org.au for verification.

Check spam/junk folders first. If still not received, contact registration@aisa.org.au for a resend.

Full details available here.

Physical tickets are not issued. An acknowledgement email is sent at registration. The week prior to the event, attendees receive check-in and name badge collection details.

Email requested changes to speakers@aisa.org.au.

Ensure you have completed both: signed speaker agreement and online registration.

Only confirmed speakers who have completed both items will appear on the conference website.

Check spam/junk for those emails. Contact speakers@aisa.org.au if unable to locate them.

Draft program releases week of June 8, 2026. You session will be scheduled on Wed 14, Thurs 15 or Fri 16 October 2026.

Log into the sponsorship portal, or email sponsors@aisa.org.au.

Website updates don't occur automatically.

ExpoNet will email access to their Online Exhibition Kit (OEK) to place your order. Check spam/junk if not received; contact sponsors@aisa.org.au if still missing.

Use the sponsorship portal's "Existing Bookings" tab.

Complete account setup via the onboarding email sent when you became a sponsor. Check spam/junk if not received; contact sponsors@aisa.org.au if unable to locate it.

Full bump-in details are in the exhibition manual.

Set up lead management now via the sponsorship portal. Create custom questions and auto thank-you email. Onsite app details release the week prior to the event.

Delivery details and required labels are in the exhibition manual.

Approved suppliers, media, social media influencers, and paying delegates may film. Unauthorised professional filming or guerrilla marketing is prohibited and may result in immediate ejection. Contact media@aisa.org.au.

Only with approved Media Passes managed by AISA's PR agency. Contact media@aisa.org.au to request.

Only with a Social Media Influencer Pass. Strict criteria apply. Passes may be issued at complementary or delegate rates. Influencers must accept conditions on filming/posting due to speaker and provider contracts. Breaching these conditions may result in immediate ejection. Contact media@aisa.org.au.

To provide a safe, enjoyable, and inclusive environment for all people regardless of demographic characteristics. No harassment, bullying, or abuse is tolerated; violations result in removal and potential prohibition from future AISA events.

To help participants understand unacceptable behaviour, how to report it, and the consequences — recognising that such conduct unfortunately still occurs.

Professionalism and respect: respecting event staff; being courteous in-person and online; treating others as you wish to be treated; respecting others' right to disengage; and respecting differing opinions.

Offensive conduct includes derogatory or discriminatory language/conduct; intimidation; heckling; sexual imagery; inappropriate photography/recordings; stalking or following; unwanted sexual advances; bullying; shaming; and encouraging such behaviours.

Option 1 — Direct engagement: Politely address the person if comfortable.

Option 2 — Report to organisers: Contact event staff by phone (Karen: 0439 457 672) or email karen@cornerstoneevents.com.au. Provide details including your contact information, incident timing, witness details, and expected outcomes. Anonymous reporting is permitted. Prompt reporting is encouraged, there isn’t a time limit for reporting unacceptable behaviour, although we encourage you to do it as quickly as possible, as it can be difficult to obtain accurate witness statements the longer time passes. If you report unacceptable behaviour more than 3-months after an incident, you should explain why as it may impact the ability to respond accordingly. We will consider your explanation and then endeavour to deal with your report.

We are committed to ensuring that you and other attendees experience a positive, enjoyable, and inclusive event. We strive for customer service excellence when reporting unacceptable behaviour. That’s why, for the duration of our event, we will have several reporting mechanisms available (e.g. suitable informed event staff, event feedback forms etc.). When you report unacceptable behaviour to us, we will respond promptly and with care, consideration, and respect. Our process does not replace nor remove the formal mechanisms available to you as an individual to report inappropriate or offensive behaviour, such as making a police report.

Our process: Acknowledging reports within 24 hours; investigating within 5 business days; maintaining confidentiality and fairness; taking appropriate action (warnings, suspensions, police reports); suggesting preventive measures; reserving removal rights.