FAQs

A small selection of sessions are recorded and will be available post event for AISA members to view.

Invoicing is available until 3 weeks prior to the event. After that date, credit card becomes the only payment method accepted.

Limited day passes available on first-come, first-served basis.

A CyberCon 2026 One Day Pass currently costs $489 for AISA members and $1,039 for non-members, a saving of $550 off the non-member rate, during the Discount Tickets pricing phase.

Group registrations are available for Full Conference tickets, with discounts for teams of 5, 10 or 20 or more people booked on the same invoice, until Friday 9 October 2026 or earlier if tickets sell out. Contact details for group bookings can be found on the registration page.

Business casual for conference; smart business/evening attire if you are attending the AISA Awards Dinner.

a) All sales and Event bookings are final. No exchange, credit or refund will be given except in the case of cancelled or rescheduled Events. It may be necessary for reasons beyond the control of AISA to alter the advertised content, timing and/or location of the Event or the advertised speakers. AISA reserves the right to do this at any time, in which case AISA will provide Registrants with notice of changes. We reserve the right to cancel or postpone an Event or convert it to an online virtual event at any time and for any reason in our sole discretion. If AISA cancels or reschedules an Event, our liability in the Event of cancellation or reschedule is limited to a refund or credit note of the Registration Fee and is subject to the terms and conditions set out below:

b) Travel and accommodation. You agree that we will not provide a refund for any travel, accommodation or other out-of-pocket costs associated with the cancellation of an Event.

c) Force majeure. AISA accepts no liability if an Event is cancelled or postponed for reasons beyond our reasonable control resulting from an Act of God, pandemic, governmental regulation, fire, war, terrorist activity, civil commotion or other.

d) Transfers or substitutions. If a Registrant is unable to attend the Event a substitute delegate may attend. Substitution can be arranged at any time, including on the Site. Each substitution is subject to an administration fee of AU$100 (one hundred Australian Dollars).

e) Cancellation. If you are no longer able to attend the Event and wish to cancel your registration, please email registration. Please note that your cancellation is subject to the following:

i) cancellation more than 90 days (16 July 2026) before the Event: 100% refund of the fees;

ii) cancellation between 89 days and 31 days (13 September 2026) before the Event: 50% refund of the fees;

iii) cancellation between 30 days and 15 days (29 September 2026) before the Event: 25% refund of the fees;

iv) cancellation 14 days (30 September 2026) or less before the Event: No refund issued;

v) no refunds or credit notes apply for non-attendance or change of mind to attend the Event.

f) Refund processing. AISA will process refunds in accordance with the Australian Consumer Law for major failures (‘Major Failures’) and minor failures (‘Minor Failures’). For example, a Major Failure occurs where you would not have bought the services if you had known about the defect, the services are significantly different to what was described, the services are substantially unfit for their usual purpose, or a purpose made known to you or the services are unsafe. For major failures or substantial problems with the services as defined under the Australian Consumer Law, you are entitled to a replacement or refund. If the services fail to be of acceptable quality, and the failure does not amount to a Major Failure (‘Minor Failure)’, we are entitled an opportunity to fix the minor problem if this is within a reasonable period of time. If we cannot fix the Minor Failure, you are entitled to cancel the contract with us and obtain a refund for the proportion of the services not already consumed at the time of the cancellation. AISA does not offer returns and refunds for ‘buyer’s remorse’, if you do not attend the Event, you arrive late or are refused entry or if you have changed you mind. Except as required by law, any fees paid by you are final and non-refundable. If you would like a refund of fees paid, requests must be made in writing to registration. Please note that refunds of registration fees are only available to registrants who cancel their registration 7 days or more prior to the Event date.

Click here for more information.

Visit the AISA website and complete the online membership process.

Registration fee details and inclusions are available on the registration page.

Contact the membership team at membership@aisa.org.au for verification.

Check spam/junk folders first. If still not received, contact registration@aisa.org.au for a resend.

Full details available here.

CyberCon 2026 Melbourne tickets range from $259 for Expo Only access to $2,480 for a Gold Pass, with Full Conference tickets currently $979 for AISA members and $2,280 for non-members, plus a $489 One Day Pass and a $499 Student rate.

AISA members can save over $1,000 on CyberCon 2026 tickets; the saving is $1,301 on both the Full Conference and Gold Pass tiers during the current Discount Tickets phase, while the One Day Pass saves $550. Expo Only and Student tickets have no separate member rate.

The CyberCon 2026 student ticket costs $499 and requires a valid student ID for entry; without valid ID, the full conference rate applies instead of the student rate. Ticket holders must be 18 or over.

Physical tickets are not issued. An acknowledgement email is sent at registration. The week prior to the event, attendees receive check-in and name badge collection details.

Email requested changes to speakers@aisa.org.au.

Ensure you have completed both: signed speaker agreement and online registration.

Only confirmed speakers who have completed both items will appear on the conference website.

Check spam/junk for those emails. Contact speakers@aisa.org.au if unable to locate them.

Draft program releases week of June 8, 2026. You session will be scheduled on Wed 14, Thurs 15 or Fri 16 October 2026.

Log into the sponsorship portal, or email sponsors@aisa.org.au.

Website updates don't occur automatically.

ExpoNet will email access to their Online Exhibition Kit (OEK) to place your order. Check spam/junk if not received; contact sponsors@aisa.org.au if still missing.

Use the sponsorship portal's "Existing Bookings" tab.

Complete account setup via the onboarding email sent when you became a sponsor. Check spam/junk if not received; contact sponsors@aisa.org.au if unable to locate it.

Full bump-in details are in the exhibition manual.

Set up lead management now via the sponsorship portal. Create custom questions and auto thank-you email. Onsite app details release the week prior to the event.

Delivery details and required labels are in the exhibition manual.

Approved suppliers, media, social media influencers, and paying delegates may film. Unauthorised professional filming or guerrilla marketing is prohibited and may result in immediate ejection. Contact media@aisa.org.au.

Only with approved Media Passes managed by AISA's PR agency. Contact media@aisa.org.au to request.

Only with a Social Media Influencer Pass. Strict criteria apply. Passes may be issued at complementary or delegate rates. Influencers must accept conditions on filming/posting due to speaker and provider contracts. Breaching these conditions may result in immediate ejection. Contact media@aisa.org.au.

The purpose of this Code of Conduct is to help participants understand what constitutes unacceptable behaviour, how it can be reported, and what action will be taken.

This Code of Conduct applies to all participants, including but not limited to event attendees, speakers, sponsors, partners, support staff, and committee and Board members of AISA.

People's interpretation of acceptable and unacceptable behaviour is subjective and can be influenced by several factors, including personal experience, religion, and cultural background. That's why we believe it's important to define what we mean by both.

AISA expects everyone to be professional and respectful at all times, and to be mindful of the impact their behaviour can have on others. We ask that you:

• Respect event organising staff.
• Be courteous and well-mannered when speaking to or engaging with anyone, in person or online.
• Treat others the way you would like to be treated.
• Respect anyone's right not to engage with you, in person or online.
• Respect that opinions differ, and engage with those differences respectfully.

Unacceptable behaviour is offensive in nature and may disturb, upset, or threaten an individual. It can include:

• Derogatory, inflammatory, or discriminatory language, comments, or conduct.
• Deliberate intimidation, aggressive actions, or repeated gestures.
• Repetitive heckling or disruption of talks.
• Using sexual images or sex toys in public view.
• Inappropriate photography or recordings, where inappropriate means content used in a sexual, derogatory, or defamatory manner, or for exploitation.
• Stalking or following.
• Persistent or unwanted sexual advances.
• Bullying: repeatedly and intentionally using words or actions against someone or a group of people to cause distress and risk to their wellbeing.
• Shaming.
• Encouraging any of the above behaviours.

Option 1: Speak up. If you are disrespected, or witness this happening to someone else, engage politely with the person involved if you feel able to do so, and let them know their behaviour is unacceptable. Sometimes the most effective way to address unacceptable behaviour is by bringing it to the person's attention directly and giving them an opportunity to acknowledge it and apologise.

Option 2: Report to us. Contact event staff by phone (Karen: 0439 457 672) or email karen@cornerstoneevents.com.au.

When reporting, please provide as much detail as possible, including: your name and contact details (email, mobile phone, and address); the time it occurred; the names and contact details of any witnesses; and the outcome you are seeking (for example, a letter of apology or steps taken to prevent a similar incident from occurring).

You may remain anonymous if you wish, and providing any of the above information is optional. There is no time limit for reporting, but we encourage prompt action as witness accounts become harder to verify as time passes. If you report more than three months after an incident, please explain the delay, as it may affect our ability to respond effectively. We will take your explanation into account and endeavour to address your report.

We are committed to ensuring that you and other attendees experience a positive, enjoyable, and inclusive event. When unacceptable behaviour is reported, we will respond promptly and with care, consideration, and respect. Our process does not replace or remove the formal mechanisms available to you as an individual, such as making a police report.Our process is as follows:

• We will acknowledge your report and reply via email within 24 hours.
• We will conduct a thorough investigation within 5 business days, keeping it wholly professional and confidential. We will treat all parties fairly and objectively, regardless of our relationship with them.
• We will take appropriate action, which may include issuing warnings, providing direction to learning resources on harassment, bullying, or anti-social behaviour, enforcing temporary or permanent suspensions, and if necessary, making a report to the police. We will take your wishes into consideration throughout this process.
• We will suggest measures to ensure incidents of this nature do not recur at future events, and implement those which are appropriate.
• We reserve the right to remove anyone from the event or prevent access to future events.
• We will not name and shame individuals.